Terms & Conditions
Itineraries Camps, hotels and sightseeing are all subject to change due to unforeseen circumstances. Custom Safaris, LLC, reserves the right to amend the order of sightseeing as necessary. Every effort will be made to operate tours as planned, but alterations may occur after the final itinerary has been issued.
Photography During Travel Custom Safaris, LLC, reserves the right to take photographs during the operation of any safari or part thereof and to use resulting photographs for promotional purposes. By confirming a safari with Custom Safaris, LLC, passengers agree to allow their images to be used in such photographs. Passengers who prefer that their images not be used are asked to identify themselves at the beginning of their safari.
Limits on Responsibility of Custom Safaris, LLC Custom Safaris, LLC, and its employees, shareholders, officers and directors and their assigns and successors (hereinafter all referred to as Custom Safaris, LLC), do not employ any individual nor own nor operate any entity that provides goods or services for your trip, tour or safari. Custom Safaris, LLC does not maintain any control over the personnel, equipment, or operations of these suppliers, Custom Safaris, LLC assumes no responsibility for and cannot be held liable for any personal injury, sickness, death, bad weather, strikes, hostilities, acts of God, force majeure, civil unrest, terrorism, harm from animals, criminal activities, overbooking, down grading of services, food poisoning, inaccessibility to medical attention, mechanical failure of aircraft, property damage, or other loss, accident, delay, inconvenience, irregularity, or other liability of any kind whatsoever arising from participation on the tour, trip or safari. Custom Safaris, LLC is not responsible for (1) any wrongful, negligent, willful or unauthorized act or omissions on the part of any of the trip operators, suppliers, or their agents; (2) any defect in or failure of a vehicle, any equipment or instrumentality owned, or operated by any of the suppliers or their agents; or (3) any wrongful, willful, negligent act or omissions by any part or any party or entity not under the actual supervision or control of Custom Safaris, LLC. The passenger agrees to accept all of the risks set forth in this paragraph and waives any liability of Custom Safaris, LLC. The passenger releases Custom Safaris, LLC from all liabilities set forth in this paragraph and accepts these conditions for himself/herself and on behalf of all of their family members who shall accompany them on the trip. The signature of the passenger on the Passenger Information Form shall constitute acknowledgment that you have read these Terms and Conditions and that you accept these conditions without reservation on your behalf and on behalf of any other passengers for whom you are the custodian.
Optional Activities that May Be Dangerous Depending on your itinerary, optional activities will be available at some of the places you will visit. There are certain inherent risks in adventure travel. These include, but are not limited to, risks of walking safaris, horseback riding, camel safaris, hot air balloon trips, fishing trips, and in all safaris there are dangers of attack by wild animals, which could cause serious personal injury, inaccessibility to medical attention and difficulty in evacuation from remote locations in the case of medical emergency. The passenger assumes all such risks with regard to these possibilities. You should be aware that, although precautions are taken by the suppliers to guard against such dangers, your safety cannot be guaranteed. Should you elect to participate in such activities while you are on your trip, tour, or safari, you are of course free to do so. However, you must understand that such participation will be at your own risk; that Custom Safaris, LLC has not made any representation regarding the safety of these activities, that you have released Custom Safaris, LLC from all liability for these activities and that Custom Safaris, LLC assumes no liability in regard to these optional activities.
Traveler’ s Representations The traveler represents that neither he or she nor anyone traveling with him or her in their party has any Physical or Other Condition or Disability that would create A Hazard to Himself or Herself or Other Members of the Safari.
Air Transportation All scheduled airline flights are occasionally subject to overbooking or cancellation. If this occurs, Custom Safaris, LLC and/or its correspondent companies will do all in their power to assist clients in boarding flights or finding alternative arrangements. It must be stressed that this is done as a courtesy to clients and Custom Safaris, LLC cannot be held responsible if a passenger is denied boarding, nor for the additional costs thus incurred.
￼￼￼Included in Quoted Itinerary Accommodations as specified in the itinerary, arrival and departure transfers, game drives on safari using 4x4 Land Cruisers, meals as specified in the itinerary (BLD), tea and coffee with all meals, internal flights, park and conservation fees, services of a professional safari guide, baggage handling (weight restriction on some internal flights may apply), government taxes, hotel taxes, medical evacuation service (membership in Flying Doctors) for the duration of the trip in Kenya and Tanzania. Note: In the event a Government adjusts or institutes a new tax during the duration of this agreement, Custom Safaris reserves the right to adjust the rates in this agreement accordingly.
Not Included in Quoted Itinerary International airfare, travel insurance, cost of obtaining passport or visa, excess baggage charges, meals not included in the itinerary (BLD), soft drinks, beer, and alcoholic beverages, game drives or sightseeing not included in the itinerary, personal expenses such as laundry and communication charges (phone, internet, fax), optional activities (which are subject to availability), gratuities to safari guides and camp staff. Any items not specified under inclusions.
Payment Policy A non-refundable deposit is required at the time of booking. An additional nonrefundable deposit may be required depending on the itinerary. Final payment is due 90 days before departure. If the reservation is made within 75 days of departure full payment is required at the time of confirmation. All payments are nonrefundable.
Method of Payment Custom Safaris, LLC, accepts personal checks and the American Express, and direct bank wire.
Cancellation Policy All deposits and subsequent payments are 100% non-refundable. Your payments are immediately used to obtain lodging, tours and services at the best rates possible. Because your money has been spent refunds are not allowable. Travel insurance with trip cancellation is recommended.
Claims and Refunds Except for verifiable extenuating circumstances, refunds are not made for any missed services. For verifiable claims to be considered, they must be received in writing within 30 days of the termination of the safari and must be accompanied by supporting documentation.
Trip Cancellation Insurance Travel insurance with trip cancellation is recommended and should be purchased at the time of deposit. Baggage and personal effects are at the owner’s risk throughout the trip, tour or safari.
Payment of the tour cost constitutes acceptance of the Terms & Conditions set out herein and in more specific pre- departure passenger documentation including the Passenger Information Form.